This position serves as a customer facing position with knowledge of permitting, planning, code enforcement and licensing workflows. Familiar with business analysis, project management, reporting, relational databases, creating and modifying scripts, system configuration, ETL development, and formula driven fee calculations. Desirable qualifications include:

• Experience with government workflow software solutions for municipal permitting and licensing, such as: Infor Public Sector Suite also known as Hansen.
• Experience in the local government workspace preferred, permitting and licensing experience a plus..
• Experience in performing system administration including role-based access control (RBAC), workflow, menu access, and IT support principles.
• Ability to facilitate workshops and conduct stakeholder interviews.
• Working knowledge of modeling business processes, requirements/use cases.
• Ability to create and understand end user/technical/architectural documentation.
• Familiar with change management concepts.
• Experience with configuration, implementation, troubleshooting, and/or enhancement of software systems including responsibility for analyzing business requirements, acceptance testing and creating procedural documentation.
• Strong project management skills with the ability to work collaboratively with a variety of technical and non-technical end-users at all levels of the organization.
• Familiarity with the principles and methods of delivering end user training, consulting and problem solving.
• Experience developing and conducting user training sessions.
• Proficiency in Visual Basic and/or Structured Query Language (SQL) with the ability to write complex queries (for troubleshooting and report development).
• Desired certifications: Project Management Professional (PMP) or Certified Business Analysis Professional (CBAP)